Call Consent & Monitoring Policy
Effective Date: November 15, 2025
At **Streamingsupport.us**, we are committed to providing you with the highest quality technical support. To ensure we meet this standard, our telephone interactions may be monitored and recorded. This policy explains how and why we do this.
1. Consent to Recording and Monitoring
By continuing to speak with our representatives on our support line, **+1(888) 503-6522**, you acknowledge and consent to the monitoring and/or recording of the conversation. If you do not wish to be recorded, please inform the representative immediately.
- Implied Consent: Your decision to continue the call after receiving the initial recording notification (often an automated message or verbal disclosure) constitutes your consent to the recording.
- Legal Compliance: We adhere to all applicable federal and state laws regarding call recording and consent.
2. Purpose of Call Recording
We record and monitor calls solely for the purpose of improving our service quality and protecting both you and our company. This includes:
- Quality Assurance: Reviewing calls helps us evaluate the quality, accuracy, and completeness of the support provided by our technicians.
- Training and Coaching: Recordings are used to train new staff and provide ongoing coaching to our existing team to ensure consistent, high-level service delivery.
- Transaction Verification: In paid support scenarios, recordings serve as a vital record to verify service agreements, pricing confirmations, and user consent for remote access or billing.
- Dispute Resolution: Recordings provide an unbiased record should any dispute or misunderstanding arise regarding the service provided.
3. Privacy and Data Security
We treat all recorded conversations with the highest degree of confidentiality and respect for your privacy.
- Secure Storage: Recordings are stored securely and access is strictly limited to authorized personnel for the purposes outlined above.
- Data Retention: We retain recordings only for as long as necessary to fulfill the purposes for which they were collected or as required by law.
- No External Sharing: We do not share call recordings with external third parties unless required by law or necessary for the verification of a transaction with the specific client's consent.
4. Your Right to Request Information
You have the right to request information about our data handling practices related to call recordings. Please refer to our Privacy Policy for more details on how we handle personal data collected during the support process.
5. Contact Us
If you have any questions or concerns regarding this Call Consent & Monitoring Policy, please do not hesitate to contact us directly:
This policy is subject to change. Please check this page regularly for updates.