Detailed Privacy Policy
Effective Date: November 15, 2025
**Streamingsupport.us** (referred to as "We," "Us," or "Our") is dedicated to protecting your privacy and personal data. This detailed Privacy Policy explains what information we collect, the purpose of that collection, how it is secured, and your rights regarding your data, specifically in the context of providing independent technical support services.
1. Types of Information We Collect and Sources
We collect several categories of information to provide effective technical support and manage billing.
- A. Personal Identifiable Information (PII): Collected directly from you during a call or contact form submission.
- Name, Email Address, and Phone Number (for contact and identity verification).
- Billing Address (for processing payments and transaction records).
- B. Technical Support Data: Collected during the service session.
- Details of the Technical Issue (error codes, symptoms, history of attempts to fix).
- Device Information (make/model of your streaming device, TV, computer, operating system version).
- Account Status (only as relevant to the issue, e.g., 'Subscription Active/Expired'—we **do not collect or store your streaming service passwords or login credentials**).
- C. Transaction and Payment Data: Collected when you purchase a service.
- Payment Amount, Transaction ID, and date of service.
- Credit/Debit Card details (handled by a secure, PCI-compliant third-party processor; **we do not store your full card number**).
- D. Usage and Log Data: Collected automatically when you visit our website or use our phone service.
- IP Address, Browser Type, Internet Service Provider (ISP).
- Call Metadata (call duration, time, phone number).
- Call Recordings (for quality, training, and fraud prevention, as per our Call Consent Policy).
2. Legal Basis and Purpose for Data Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfill the service contract agreed upon when you pay for technical support.
- Legitimate Interests: To improve our service quality, manage our business operations, prevent fraud, and conduct internal analysis.
- Legal Obligation: To comply with tax, legal, and regulatory requirements (e.g., maintaining transaction records).
3. Use of Cookies and Tracking Technologies
Our website uses minimal tracking technologies ("cookies") primarily for basic functionality and to measure website traffic.
- Functional Cookies: Necessary to ensure the website displays correctly and to remember temporary session preferences.
- Analytics Cookies: Used to track user interaction with our site (e.g., which pages are most visited) to optimize our service delivery and marketing efforts. You can usually control or disable cookies through your browser settings.
4. Remote Access Protocol (Voluntary Consent)
Strict Protocol: If remote access to your device is required for diagnosis or repair, it is **100% voluntary** and requires your explicit, verbal consent during the call. The connection is temporary, encrypted, and terminated immediately upon service completion or upon your request. We never capture or save any data from your device outside of what is strictly necessary to resolve the technical issue you contacted us about.
5. Data Sharing and Disclosure
We **do not sell, rent, or trade** your PII to external parties for their marketing purposes. Data is only shared with:
- Payment Processors: Secure, third-party payment gateways (PCI DSS compliant) to process payments and prevent fraud.
- Legal and Regulatory Bodies: When we believe disclosure is necessary to comply with a legal process, governmental requests, or to protect our rights or the safety of our customers.
- Business Transfers: In connection with or during negotiations of any merger or sale of company assets.
6. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:
- Service and Transaction Records: Kept for a minimum of **seven (7) years** to satisfy legal, tax, and accounting requirements and to support the **30-Day Guarantee** offered in our Refund Policy.
- Call Recordings: Typically retained for **up to 90 days** for quality assurance and training, unless required longer for a specific legal or fraud investigation.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of the personal data we hold about you.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure ('Right to be Forgotten'): The right to request that we delete your personal data, subject to certain legal exceptions (e.g., ongoing financial transaction records).
- Right to Restrict Processing: The right to limit the way we use your data.
To exercise any of these rights, please contact us using the information provided below.
8. Security Measures
We employ robust physical, technical, and administrative security measures to protect the PII we process. This includes encrypted communications, access controls for employee data access, and secure off-site storage for digital records. We continuously review our security practices to maintain a high level of protection.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
**By proceeding with our service, you acknowledge that you have read and consent to this Detailed Privacy Policy.**