Refund and Service Guarantee Policy
Last Updated: November 15, 2025
At **Streamingsupport.us**, we stand by the quality of our independent technical support services. This policy outlines the conditions under which you may be eligible for a refund after paying for a service session.
Our Service Guarantee: We offer a **30-Day Resolution Guarantee** on all successfully completed one-time troubleshooting services. If the *exact same* issue for which you paid recurs within 30 days of the resolution date, we will attempt to fix it again at no extra charge. If we fail to resolve the recurring issue, you are eligible for a full refund of the original service fee.
1. Refund Eligibility Criteria (One-Time Services)
A request for a refund must meet one of the following criteria:
- A. Failure to Resolve: If our technician is unable to resolve your technical issue and you have followed all instructions provided during the session. (This must be determined by the technician during the initial session).
- B. Issue Recurrence within 30 Days: If the **exact technical problem** that we fixed returns within 30 calendar days of the initial resolution date, and we are unable to resolve it upon the second attempt.
- C. Service Non-Delivery: If a payment was successfully processed, but the technical support session was not initiated by our team (e.g., call dropped and not returned, or no service was rendered).
2. Circumstances Not Eligible for Refund
We cannot issue a refund in the following circumstances:
- New or Unrelated Issues: Issues that arise after the 30-day guarantee period, or new, unrelated technical issues (even if they involve the same streaming platform).
- Third-Party Changes: Problems caused by changes or outages made by the streaming service (e.g., Paramount Plus, Peacock) or your Internet Service Provider (ISP).
- Hardware/Software Failure: Issues caused by the failure of your personal hardware (e.g., TV, router, streaming stick) or operating system corruption, which were not part of the original problem diagnosed.
- Change of Mind: If the issue was successfully resolved, but you simply change your mind about the service.
- Refusal of Cooperation: If you refuse to follow the technician's instructions or deny requested remote access necessary to diagnose or complete the repair.
3. How to Request a Refund
To initiate a refund request, you must:
- Contact us via phone at **+1(888) 503-6522** and clearly state that you are requesting a refund under the terms of this policy.
- Provide the date of the original service, the service ID (if provided), and the payment amount.
- A technician will attempt a final, complimentary review of the issue to determine eligibility under Section 1.
4. Refund Processing
Once a refund is approved:
- Processing Time: Refunds are typically processed within **7 to 10 business days** from the date of approval.
- Method: Refunds will be credited back to the original form of payment used (e.g., credit card, bank account).
- Bank Delays: Please note that depending on your bank or credit card company, it may take an additional few days after we process the refund for the credit to officially post to your account.
5. Subscription and Prepaid Plans (If Applicable)
This refund policy primarily covers one-time troubleshooting. If you enroll in a recurring subscription or prepaid technical support plan (if offered), the specific terms and cancellation procedures for that plan will supersede or supplement this policy. Please read the specific plan agreement carefully.